IT Support Technician · Systems & Network Troubleshooting · Home Lab Enthusiast
I solve technical problems with clarity, precision, and a hands-on approach.
I recently completed my DVS (Diploma in IT Support) at Pearson Electrotechnology Center in Lachine, QC — building a strong foundation in systems administration, networking, and end-user support.
My learning goes beyond the classroom. I maintain an enterprise-grade home lab running Proxmox VE, TrueNAS Scale, pfSense, and a full self-hosted media stack — because the best way to learn infrastructure is to build it yourself.
I completed an internship at the West Island Career Centre, supporting 100+ staff and students with hardware, software, networking, and system imaging across Windows and macOS environments.
I bring strong communication and documentation skills — every ticket I close includes clear notes, every fix I make gets written down.
Built a multi-VM enterprise-grade home lab using Proxmox VE as the primary hypervisor, hosting 8+ VMs and LXC containers.
Deployed pfSense as network router and firewall with full VLAN segmentation to isolate lab, media, and trusted device traffic.
Installed and configured Ubuntu Server inside Proxmox with QEMU Guest Agent for proper VM control, snapshots, and IP reporting.
Set up Windows Server with Active Directory, creating OUs, user accounts, group policies, and role-based access control.
Deployed TrueNAS Scale with ZFS RAID-Z2 storage pools, automated snapshots, and SMB/NFS shares for network-wide access.
Built a unified monitoring dashboard using Grafana, Prometheus, and node exporters across Windows and Linux systems.
Deployed Home Assistant on TrueNAS to control Wi-Fi & IoT devices, live RTSP security camera streams, and automated action triggers.
Deployed Jellyfin in Docker with Nginx reverse proxy, SSL, hardware-accelerated transcoding via Intel QuickSync, and full 'Arr suite automation.
Hardware, networking, OS administration, virtualization, and end-user support.
Tier 1 support for 100+ users. System imaging, network config, printer setup, hardware troubleshooting, and knowledge base documentation.
Actively looking for IT Support Technician roles in Montréal. If you're hiring or just want to talk tech, feel free to reach out.